CRM Malaysia acknowledges that companies like yours, creates small announcements or newsletters on a frequent basis. By creating a simple and basic newsletter template of your own will save you a lot of time. Creating your own template is also a great way if you want to display your products in the email. iCRM allows you to do that and personalise your own template.
Below is a short tutorial on how to create an email template.
| Email Keyword List | Explanation |
|---|---|
| %SENDER_NAME% | Name of the sender who send email. |
| %SENDER_EMAIL% | Email of the sender who send email. |
| %NAME% | Name of the recipient who receive email. |
| %USERNAME% | Name of the recipient who receive email. |
| %EMAIL% | Email of the recipient who receive email. |
| %MOBILE_PHONE% | Nombor telephone of the customer |
| %PASSWORD% | Password of the user. |
| %UNSUBSCRIBE_URL% | The url to unsubscribe the URL. |
| %UNSUBSCRIBE_LINK% | The link to unsubscribe the link. |
| %DATEJOIN% | The date join into CRM system |
When you plan to send an email to multiple customers, there will be problems in personalising that email. Also, your customers must not be able to see another customer in their email. CRM Malaysia manage to solve this problem by having mail merge function so you can add custom data for each customer from 1 email draft.
The tutorial below will show you how to send email using iCRM mail merge functions.
CRM Malaysia has allocated 20 emails per day quota for every iCRM account. Account users will be allowed to send up to a maximum of 20 emails per day and this measure is taken to ensure no spamming occurs and avoid account suspension. The benefits of both sides will be protected.
The tutorial below will show you how to check for your company maximum email quota.
If you often send emails to the same group of customers, e.g. VIPs or product evangelists, CRM Malaysia has provided another useful function which enables you to insert a group of your customer contacts from any categories into a mailing list. By doing this, you would be able to send bulk emails easily to a number of customers at the same time. Thus, in this tutorial, we would like to demonstrate to you, how to create a mailing list.
