Enhance Your Business Communication with Our Comprehensive Email Services

Send bulk promotional emails, transactional emails like invoices and receipts seamlessly with our reliable and efficient email solutions.
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Manage Your Customers with Expiring Purchases

Send out email and SMS reminders automatically to remind customers regarding their subscriptions expiry date and remind them to make payment.

• Save your contacts at one place
• Group your contacts
• Share your contacts with colleagues by assigning
• Manage monthly payments

Manage Customers with Memberships

Record customer membership category and different product prices for each membership category. Provide access permission to a special membership category to log in to the system.

• Manage membership expiry and renew
• Manage membership category
• Manage member upline

Manage Cases and Tasks for Employee

Record all employee cases and tasks in one system. You can list out all breakdown tasks, update task progression, set start date and end date.

KPI Based Work From Home Management

Employers can always track employee’s work progression at office or at home and employee performance by viewing their records in the iCRM system such as

• The number of new clients
• Amount of quotation issuance and closed success

Find Previous Record of Customer Interactions

All previous service record is searchable where the staff can trace the previous record by searching the client name or company name.

• Record every detail and interaction with customers
• Searchable service records
• Group it into cases

Record Service History with Customers

The system can record all customer service history with service date, problem description and solution provided. You can also group the service record by using service case and problem category.

Reduce Cost and Improve Productivity

All the records are cloud-based which can reduce paper printing and the most crucial thing is the employee can trace back customer records in a short period and understand previous interactions with customers instantly.

Digitize Files and Tag to Contact, Employee, etc.

Quotation, invoice, sales order and official receipt can generate directly from the system and issue to the customers. Person-in-charge and customer details can be inserted into the documents from the system directly.

Contact Group

• Group your customers into multiple group with or without payment
• Manage payment period monthly, yearly etc.
• Manage multiple fees

Events Management

• Manage appointment
• Create multiple events
• Enter events attendance and event person in charge
• Send event invitation to customers with QR Code attendance

Bulk SMS Marketing

Ready Integrated iSMS.com.my SMS service with contact management software. Let us handle the SMS platform application upgrades while you focus on achieving your SMS marketing goals.

• Alternate SIM card SMS gateway support via Xpress SMS Server App
• Send and get reply from your contact list

Bulk SIM Card SMS Marketing

Send SMS in bulk with your own sim card easily. Entirely in control of your SMS marketing campaigns. All you have to do is sync the phone with iCRM Contact Management and let the software do all the hard work of notifying your store customers, club members, event participants and etc.

The Reminder 

After a meeting with a client, a service report is required to log in the iCRM system. During the meeting, you may have scheduled a follow-up service with your customer to maintain customer relationship. Hence, during logging in of the service report, you can set a reminder in the system. The system has options to ‘Remind Admin via E-mail or SMS’, ‘Remind Client via E-Mail or SMS’ and can be displayed in the overview calendar. It is a cloud service, which means you can check the calendar and service report all in one go anytime and anywhere.

Besides reminding for follow-up service with clients, you can set a reminder on the expiration of a monthly or yearly subscription. For example, David purchased a monthly subscription from you. In the service report, you can set the “Reminder” part of the expiry date of the subscription and when you want to remind yourself and remind David. An E-mail or SMS will be sent to David to remind him that his subscription is going to be expired. As a result of this, it helps to build a strong customer relationship.

Bizcloud App

BizCloud App is an application for Android and iOS. It can show crucial information on your phone. It is a companion to the whole CRM system.

iCRM After Sales Service – Best Feature

Best feature of iCRM would be the strong support team behind the software. We provide online and offline support. The continuous improvement to the feature and software upgrade helps our client to achieve higher productivity with lower cost.

MyKad Malaysia IC Reader Smartcard Reader

Use MyKad reader integrated module for membership or contact information collection. Reduce human error and save time.