CRM System Malaysia

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In order to progress with businesses, one crucial step is to ensure you grow your database. Without Lead Generation Forms parked at various spots in your website, you fail to bring the audience towards a call-to-action from your marketing efforts, be it through an email, newsletter, website or other platforms
Many companies and organizations require the use of forms and questionnaires in order to communicate with customers and acquire information, making them a crucial business tool. An important feature in all CRM systems are the Lead Capture Form.

In general, it is critical that all forms are:

  • created strategically with the right questions
  • have an easy to follow format
  • have a clear objective
  • is an automated tool in collecting database
    • The forms you get with our iCRM system have all these features in place and more. Let us walk you through how we leverage our forms to enhance your business efficiency and grow your leads.

    Easy Form Designer

    Our forms are flexible in design to make things easier for you. We have many ready templates to choose from that can easily get you started. These templates can be edited to suit your needs. Some of the features are:
  • drag and drop questions you want to ask into the right place
  • no technical expertise needed
  • create custom fields
  • select from dozens of field types;
    • open text fields
    • drop down menus
    • radio select buttons
    • pos crm form length

    Just the Right Length

    Getting the best length for your forms is crucial. It is always tricky to know which will be the best but we feel the right length should reflect the right occasion and objective for the form. A short form will certainly entice people to fill it in and generate more leads. However, the information may be too general. Whereas, a lengthier form will result in some people shying away from answering too many questions, but for those who do respond, the data gathered would be important in your next steps.
  • shorter forms result in more people filling it up
  • shorter forms can only collect small amounts of general info
  • longer forms may scare people away from filling it up
  • longer forms will result in more extensive data collection
  • find a good balance with form length
  • clear your form of any other distractions to achieve the main objective of, filling it up and submitting

    • Field of Options

    Besides getting the length of the form right, it’s also important that you use this short time with your audience to capture the right kind of data needed for your campaign, sales drive or feedback reports.
  • ask the right questions
  • as ONLY necessary questions
  • qualify the lead early on in your form before going further with other questions
  • remember to always get points of contact and their level of qualifying as a lead
  • note that you can always ask further questions later once you put them into different categories
    • pos crm information privacy

    Guarding Privacy

    A form is an activity that will always get you one step closer to your audience. Therefore, note that the audience is giving you their time and opening up to you about their personal information and identity.
  • gain the trust of your audience
  • always have your Privacy Policy available
  • have your logo clearly visible
  • add some client testimonials for peace of mind
  • have a guarantee seal or a 3rd party security certification

    • Human or Robot

    Make full use of the CAPTCHA feature to ensure there is a form of ‘human verification’ eliminating bad collected data and streamlining results.
    pos crm right questions

    Pressing Submit

    At the end of every form, you would want your audience to click Submit to seal the deal. Ironically, the use of the word “Submit” is the least favored one. The words with the highest results are those like; “Click Here” and “Go”. Reason falls on the meaning of the words that feel less like a promise and more open.

    The Right Placement

    Where you place the form is just as crucial as the length and wording of it. Make sure you do not program it to pop up too early nor place it too far down in an article that will make the audience miss it or most likely not want to participate in filling it up.
  • always pair the right placement of a form to the right objective of the campaign
  • do not place a form too early that it disturbs your audiences viewing of your article or website
  • do not place it too late in the article or website, that the audience will miss the form
  • place a pop-up when a user signals exit-intent
  • best place is on the top right of the page
    • pos crm convert data

    Convert to Data

    All the effort above will go wasted if this last but most important step is not implemented. We ensure all our forms are connected & programmed to easily be translated into valuable database.
  • convert visitors into qualifying leads & paying customers
  • keep track of valid & invalid form submissions
  • enroll contacts with relevant lead campaigns
  • send alert to sales team or other useful triggers when form is completed for relevant follow up

    • (Transforming visitors into valuable database)