Telegram is an instant messaging service that is frequently used on desktops, smartphones, and other devices. Therefore, we see the business opportunities hidden within. Business Telegram has been incorporated into iCRM to make it easier to kick-start your company’s marketing campaigns, make your message reach bigger crowds, persuade your potential leads or contact existing customers.
Up to 50 Users
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iCRM hosts Business Telegram software for you.
Setup Telegram in iCRM
You can set up Telegram bot account yourself or you can get our help to set up a Telegram bot account for you. After setting it up, you need to enter Telegram API key and Bot Name to iCRM and it is done.
Get User to Subscribe Your Telegram
Get user to subscribe to your Telegram account, or by scanning the QR Code that is automatically generated beside the Telegram account after you have saved it. You can display the QR Code anywhere for your customers, employees, or anyone to scan to subscribe to your channel.
User List vs Contact List
Once anyone subscribed to your channel, he or she is listed inside your user list. You have their username, but you will not get their phone number. You may start conversation with your customers now. If you would like to setup auto reply, iCRM allows you to select actions and questions to automatically interact with your customers. You can pick action like asking for a phone number, or other with auto reply form.
Contact list is your regular contact that you have in your contact database. It can be connected to your Telegram Marketing user list by phone number.
Users Can Be Grouped Into Multiple Groups
You can define custom group such as “single”, “with kids”, “VIP”, etc. then user can be attached to multiple groups. When you send Telegram, you can choose from group or user list.
Send Telegram Info
You can send photo, video, documents, or PDF files to your users. You can choose to send files that is uploaded or in any website. Simply paste the link into the textbox and type the message to send Telegram. This makes your Telegram Marketing campaigns easier to handle and quicker to execute.
Receiving Message, Photo, Video, Documents, and Conversation History
When user send message back to you, it is recorded in database, the attachment is linked. However, if it is not viewed, it may be removed from Telegram.
Telegram Keyword List
It can provide conversation automation which is auto-reply to the users who are using the keywords.
For example, once a user subscribe, you can greet them, or ask for phone, name, etc.
Example: I created “verify” as the keyword, and create question 1 ask for account username, and question 2 ask for company name.
This is the sample of auto-reply when users send the “verify” keyword.
Auto Reply
When a contact subscribed or send a message to you, you can configure the A.I. bot to reply automatically with preset questions or documents. The message can then be processed by A.I bot. You can contact us to design your Bot according to your needs.
Telegram Templates
You may save preset messages into telegram template and use it later. You can save templates as many as you want. For example, templates such as wishes for New Year, promotion, launching new product and so forth. You can directly choose the template and send out to customer easily.
Schedule Message
You can set schedule message to send on time. It is always a good idea to identify ideal time to send a message. You can deliver your message anytime such as at night or weekend with scheduling email features.
More A.I. Bot
The reply message can be process by A.I Bot. However, A.I can be customized to suit your needs. You can contact us to arrange for A.I bot customization.
Setup iSMS account
Setup an account in iSMS.com.my, key in the username and account setup inside the setting.
Send SMS to your contacts
You can now select contacts and then send SMS to users.