Customer CRM
Build complete customer profiles with groups, billing details, follow-ups, contact logs and smart team assignment.
Explore customer CRM → Built for growing Malaysian businesses
Run your whole business from one connected platform.
Bring customers, conversations, service cases, sales, employees, inventory, events and reporting together—so every team works with the same story.
17+years supporting businesses
500+businesses in Malaysia
24/7AI customer response
Service workflow
3 of 4 steps complete
Connected with the tools your teams use
WhatsAppGoogle DriveFacebook AdsGoogle AdsBizCloudAlienVoIP
One system, every team
Less switching. More doing.
Every iCRM module shares the same customer and business data, giving your team context from the first enquiry to the final payment.
WhatsApp, AI & Messaging
Connect WhatsApp, SMS and email. Let AI answer first, then hand over seamlessly to a live agent.
Explore AI messaging →Service Operations
Design service processes, track parent-child cases and surface delays before customers need to chase.
Explore service operations →Sales & Inventory
Create quotations, manage item sets, multi-location pricing, serial numbers, batches and stock alerts.
Explore sales & inventory →Workforce & Corporate
Organise employees, permissions, assets, credentials, departments, assessments and performance.
Explore workforce tools →Events & Training
Run recurring classes, events and workshops with QR registration, attendance, payments, assessments and portals.
Explore events & training → Always-on customer care
AI handles the routine.
Your team handles the relationship.
Give customers fast answers from your own knowledge base while agents stay in control of every conversation.
- 1Customer messages your businessWhatsApp, SMS and email flow into iCRM.
- 2AI responds using your dataAnswers stay relevant to your business knowledge.
- 3An agent takes over when neededConversation history moves with the customer.
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AI response timeUnder 1 second
iCRM beyond the desktop
Take iCRM with you on Android and iPhone.
BizCloud is the companion phone app for teams who need customer and service information wherever the work happens. Create records at the point of service, review performance and keep responding when you are away from your desk.
- Insert service records directly from the phone
- Review service-record analytics on the move
- Receive operational alerts and forwarded conversations
- Reply from mobile with the earlier customer context intact
01Insert a service recordCapture work while it is happening
02Service-record analyticsReview service insight from the phone
Designed around real work
From first contact to final outcome.
Five complete operational views, shown in full so visitors can understand how iCRM supports each stage of the business.
01 / QUOTATION MANAGEMENT
Turn customer needs into clear, controlled proposals.
Create professional quotations, route them through approval and understand which quoted items are most likely to close.
- Configurable quotation statuses and headers
- Reusable layouts and default information
- Internal and customer email delivery
- Approval sets, approval queues and item closing rates
02 / CHAINED SERVICE RECORDS
See the entire service journey—not only the latest ticket.
Connect parent and child service records into one chain, track every process step and identify work that has not reached its final status.
- Parent and child service-record relationships
- Process steps with final-status rules
- Alerts for long-running open chains
- Links to products, quotations and invoices
03 / EVENT OPERATIONS
Run recurring events from registration to payment.
Create parent events and repeating child sessions, then connect participant registration, QR attendance, statements and access validity.
- Daily, weekly, monthly or yearly recurrence
- QR terminal registration and participant check-in
- Attendance across parent and child events
- PIC commission, payments and statements
04 / TRAINING & KPI
Build assessments, assign them and turn answers into insight.
Create question banks and reusable assessment sets for employees or public participants, with flexible marking and reporting.
- Categorised KPI question bank
- Employee and public assignment by URL or QR
- Manual and automatic marking
- Role-based assessment seeds and printed results
05 / CORPORATE WORKSPACE
Keep people, structure and company knowledge organised.
Give teams a shared operational foundation for departments, reporting lines, digital assets, credentials and corporate events.
- Employee organisation chart
- Departments and sections
- Digital assets and corporate credentials
- Company events, holidays and leave calendar
06 / SALES & INVENTORY
Know what is moving, what is low, and what comes next.
Track items by location, serial number and batch. Use live performance insight to plan stock and pricing with confidence.
- Multi-location pricing and inventory
- Serial, batch and transaction history
- Reorder alerts and stock-count reports
- Sellable-item analysis and forward planning
Capability without complexity
Everything your operation needs to stay in motion.
01Customer intelligenceProfiles, groups, logs, sources, billing and assignment.
02Workflow automationReminders, schedules, case chains and escalation alerts.
03Revenue operationsQuotations, membership, renewals, payments and statements.
04People performanceEmployees, KPI assessments, permissions and organisation.
05Omnichannel engagementWhatsApp, SMS, email, campaigns and AI assistance.
06Operational analyticsService, ads, calls, inventory and agent KPI reporting.
Built for the way you work
One source of truth, from frontline to leadership.
iCRM adapts across industries and roles without forcing your business into a rigid workflow.
Customer service teams+
Give every agent the conversation, case, quotation and customer context needed to resolve issues quickly.
Sales & marketing teams+
Turn enquiries into follow-ups, quotations and measurable campaigns without losing the thread.
Operations & HR+
Coordinate workflows, employees, assets, approvals and performance within the same secure platform.
Training & membership organisations+
Manage recurring events, participants, attendance, learning access, payments and renewals.
Complete iCRM module directory
Explore every part of the platform.
Each capability has its own detailed page, using the workflows and features available in iCRM today.
CUSTOMER & REVENUE
Customer CRM
Contacts, groups, sources, billing, follow-ups and team assignment.
View module → CUSTOMER & REVENUEQuotations
Status, layouts, item closing rates, email delivery and approvals.
View module → CUSTOMER & REVENUEMembership & Recurrence
Member categories, statuses, recurrence and expiry reminders.
View module → CUSTOMER & REVENUEMarketing Campaigns
Custom campaigns with Google and Facebook ads reporting.
View module → OPERATIONSService Records
Processes, case chains, product problems, alerts and dashboards.
View module → OPERATIONSItems & Inventory
Complex items, flexible prices, serials, batches and stock insight.
View module → OPERATIONSAppointments
Shared activity calendar, reminders and scheduled delivery.
View module → OPERATIONSAssets & Renewals
Domains, licences and other important renewal obligations.
View module → PEOPLE & LEARNINGEmployee Management
Complete records, employee types, files, groups and self-service.
View module → PEOPLE & LEARNINGCorporate Workspace
Organisation, digital assets, credentials and shared calendar.
View module → PEOPLE & LEARNINGGroup Permissions
Role-based employee access down to individual menu pages.
View module → PEOPLE & LEARNINGTraining & KPI
Question banks, assessment sets, assignment and marking.
View module → PEOPLE & LEARNINGTuition & Classes
Classes, students, tutors, attendance, fees and parent communication.
View module → ENGAGEMENTOmnichannel Messenger
WhatsApp, SMS, email, campaigns, schedules and reminders.
View module → ENGAGEMENTAI Chat Assistant
AI response, live-agent handover, analytics and chat history.
View module → ENGAGEMENTBizCloud Mobile App
Android and iPhone access for service records, analytics, alerts and replies.
View module → ENGAGEMENTAlienVoIP Analytics
Cloud PBX, call history, agent KPI and capacity insight.
View module → ECOSYSTEMEvents & Attendance
Recurring events, QR registration, attendance and payments.
View module → ECOSYSTEMWorkshop Management
Manage workshop schedules, participant attendance, payments and operational records in one place.
View module → ECOSYSTEMTutor Companion Apps
Portal login, payments, attendance and interactive learning.
View module → ECOSYSTEMVendor Management
Approved suppliers, item relationships, files, TIN and MSIC.
View module → See your workflow in iCRM
Ready to connect the moving parts of your business?
Tell us how your teams work today. We’ll show you how iCRM can bring it together.
Book your personalised demo →