Category "General User Guide"

CRM Malaysia does not only offer Email Marketing feature, we also include a powerful alternative Bulk SMS Marketing engine to fulfil your online marketing and sms marketing needs.

With 95 percent of text messages being read, SMS Marketing still represents the most cost-effective way to break through a group of competitors and lock your customer’s attention.

To understand more about iSMS Bulk SMS Malaysia, please visit http://www.isms.com.my.

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CRM Malaysia’s email module provides comprehensive reports to keep track your email marketing campaigns. CRM Malaysia acknowledges the fact that your company may want to find out if the launched bulk email marketing campaigns is effective. The email progress report will help your marketing team to decide the next step to be taken and also your business’ direction.

The email status are reported based on the signal from the mail server.

Several statuses can be found on CRM Malaysia Email Reports:

  • Failed
  • Delivered
  • Pending
  • Opened
  • Clicked
  • Unsubscribe
  • Abuse Reports

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You use CRM systems to manage your customer and prospects but what about your company’s bulk email marketing and bulk sms marketing campaigns?

CRM Malaysia synchs both online CRM system and email marketing to improve the way you manage your customers. This results a powerful and time saving solution for placing your email marketing campaigns with the exact needs of your customers and prospects producing greater efficiency as well as increasing ROI.

CRM Malaysia allows your employees, sales person or agents to continuously communicate with your customers. Your company’s contact list can be shared with appropriate team members, saving your employees the time of switching between applications. CRM Malaysia’s contact list is stored and organised for easy access, radically increase the efficiencies and ROI they get from both their email marketing and their CRM system.

CRM Malaysia maximises our opportunity for:

  • Customer retention
  • Customer acquisition
  • Up-sell and cross-sell

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iCRM is not just limited to managing your clients and potential leads. A complete, full featured email marketing engine is integrated seamlessly into the online CRM system to fulfil all your business needs.

What is SMTP?
Simple Mail Transfer Protocol (SMTP) is an internet standard for email transmission across the internet.

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Sometimes creating a public contact list is just not enough. iCRM’s main aim is to improve your business. Therefore, our online CRM system allows you to assign contacts to a specific employee or up to several employees for potential customer follow up. This will prevent you from loosing your potential leads due to miscommunication or human factor.

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