iCRM Benefits Your Business

As a business grows, more and more there is a need for better management of each segment. The iCRM system is an integral part to running your businesses efficiently and without having to worry about follow ups with customers, losings sales or just dropping the ball generally.

Customer List Management

In order to manage customer data efficiently, a strong Customer List Management system is required. Having a solid system in place will help you expand and grow your business easily and confidently.


Membership Marketing

Increase and manage member sign ups with our Membership Database Management System that allows for integration with our CRM system and POS Systems as you identify and build trust with the people in your target market to create long term loyal fans and customers.

SMS Marketing

A highly effective format in getting your marketing message right to the hands of your customers is through SMS Marketing. The open rate for SMS marketing is at 99%, making it the best marketing platform to date.

Other Marketing

Our iCRM system is also equipped with other marketing features like the Vocotext B2C Communication Channel that allows you to efficiently communicate with your customers and clients, allow them to earn points, take surveys and give you feedback almost immediately.


The availability of the telemarketing system via our iCRM platform allows your sales team to start calling and selling almost immediately. The power of our system allows for telemarketing work to happen from virtual and physical offices.

What is iCRM

iCRM is designed to help Call Centers, Businesses of all sizes, SOHOs, Small-Medium and/or Industrial sectors. Use it as a business tool to complete or manage your business as it expands. In order for you to stay connected with your customers, we have integrated Bulk Email Marketing, Bulk SMS Marketing and VoIP Softphone from our partners at iSMS & AlienVoIP. 


Why iCRM is important

The iCRM platform that encourages data sharing, centralised customer profiling and integrated sales-marketing processes, opportunities to cross-sell and upsell your products will increase rapidly. Keeping track of your client’s needs will develop strong relationships between them and your company. A better service to your customers would mean higher closing rates and improved profitability for your business.    



What happens without iCRM

Automating your client relationship management system is a must for an organisation to move on to a higher level. The web based CRM system is a great solution for starting up companies. If your business fails to move towards this direction, you will be stuck handling too much administrative work in tallying your sales data and have less time handling the sales itself. Should you not have a simple platform for all client communication, you could lose or miss out on incoming information which would then lead to inefficient replies to your clients.

iCRM Features Overview

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Save Customer Contact details systematically

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Search Contacts by filtering options

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Sort Customer Contacts into groups

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Set Membership Discounts for items and Customers

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Insert new, on-going services based on each Customer

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Communicate with clients/groups via the VoIP feature

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Deliver SMS to chosen Contacts or Multiple Contacts

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Send Messages via the internet to Clients

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Compose Emails to selected or multiple preset addresses

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Attach documents easily in Emails to deliver to Clients

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Set recurrence reminder for items purchased by Customers

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Include notes and update remarks while On Call

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Record Call Details made based on Contact and Time in reports

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View delivered SMS and Email Messages to Clients

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Keep track of Past Services for specific client in service report

iCRM Online

iCRM Online allows you to access your iCRM account from any computer, laptop, smartphone or tablet with internet access. The iCRM System is ideal for those who travel frequently like sales personnels.

Install the iCRM Offline software into your PC or laptop and start using it immediately. iCRM will host the software for you:

  • Free BMO Android App
  • No data synchronization required
  • No software installation
  • 24/7, global access
  • Share data among accounts
  • Access via internet

iCRM Offline

iCRM Offline Edition is packed with features to share your Stored Customer Information, Contact Customers, View Reports, Follow Up on Leads, Support Existing Customers and more!

Install the iCRM Offline software into your PC or laptop and start using it immediately:

  • Supports Win XP, Vista, 7, 8 and 8.1
  • Access in Office only, management in full control
  • Data synchronized to Cloud Server when internet available
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