About
iCRM Online Software Version gives you convenience while selling your products or services online. It helps you to manage customer relationships, databases and sales information. Email orders can be parsed to the database and the information can be set to notify your customers automatically. Records of customers along with their contact details, paid fees and communication can be recorded.
The iCRM Online Software Version acts as the main medium of communications between you and your customers. You may use it to update your clients on their product delivery status, payments, promotions, newsletters and so on.
TIPS !
You can use iCRM Android App offline provided it is connected to the Local Area Network in your office.
Features
Advantages
- iSMS- Bulk SMS alert integration
- Bulk Email Marketing integration
- Manage or follow up incoming leads/contacts
- Manage customer support needs, appointments & tasks
- Assign case/calls/tasks to person in charge/members
- Track personal performance, product support cases and etc
- Advance permission system, control what users see
- Improve client relationship by taking notes, tracking interactions, events
- Improve customer satisfaction, loyalty and retention
- Improve cross-selling and up-selling success
- Helps employees make faster and better informed decisions
AlienVoIP and iSMS with iCRM
If you own a Service Center, a Call Center or run a SME, integrating AlienVoIP service, iCRM will benefit your business as you can keep track of your contact information with affordable call rates. AlienVoIP also provide shareware for users to experience the best voice over quality possible.
Integrating iSMS is recommended. This is because with iCRM, informing clients about news and updates would be easier and more convenient via Bulk SMS. iSMS provides low Bulk SMS rates for you to save more money while marketing your business.
RM 100.00/month onwards
Up to 50 Users
iCRM hosts software for you. Subscribe 6 months – get 5% discount! Subscribe 12 months – get 20% discount!
| Online CRM System | iCRM |
|---|---|
| Monthly Price Per Branch | RM100 |
| Data Storage per user | 1GB |
| Contact AI | Yes (Automatically identifies the contact details and fills in for you!) |
| Contacts | Yes |
| Contacts grouping | Yes (unlimited grouping) |
| Service status | Yes (unlimited status) |
| Contact History | Yes |
| Yes | |
| Multiple SMTP | Yes |
| Email Templates | Yes |
| Mass Email | Yes (using own SMTP) |
| File manager | Yes |
| SMS | Yes (as per price in iSMS.com.my) |
| Mobile HTML view | Yes |
| Calendar | Yes |
| Google Calendar | Yes |
| Android notification | Yes |
| Notification SMS | Yes |
| Notification Email | Yes |
| Quotation | Yes |
| Send out daily report | Yes |
| Assign contact to another user | Yes (unlimited assign) |
| Product items | Yes |
| Reports | Yes |
| Trouble case task | Yes |
| Free customization | Yes (by programmers directly) |
| CSV import | CSV import employees, contacts, etc. |
| CSV export | CSV export employees, events, contacts, etc |
