More companies now have switched from print to paperless in the last few years. Having that said, the transition is expected due to growing e-mail usage. Office space limitation makes filing impractical and electronic storage is the most effective method to overcome the issue. In addition to that, going paperless is cost-effective and involves simple operation. The most common document format used worldwide is PDF. In iCRM, we encourage you to print more documents in PDF format. ally the team which implements the company’s work plans, must be committed and involved to ensure the online CRM system adaptation is a success.