CRM Malaysia acknowledges that companies like yours, creates small announcements or newsletters on a frequent basis. By creating a simple and basic newsletter template of your own will save you a lot of time. Creating your own template is also a great way if you want to display your products in the email. iCRM allows you to do that and personalise your own template.
Below is a short tutorial on how to create an email template.
| Email Keyword List | Explanation |
|---|---|
| %SENDER_NAME% | Name of the sender who send email. |
| %SENDER_EMAIL% | Email of the sender who send email. |
| %NAME% | Name of the recipient who receive email. |
| %USERNAME% | Name of the recipient who receive email. |
| %EMAIL% | Email of the recipient who receive email. |
| %MOBILE_PHONE% | Nombor telephone of the customer |
| %PASSWORD% | Password of the user. |
| %UNSUBSCRIBE_URL% | The url to unsubscribe the URL. |
| %UNSUBSCRIBE_LINK% | The link to unsubscribe the link. |
| %DATEJOIN% | The date join into CRM system |
When you plan to send an email to multiple customers, there will be problems in personalising that email. Also, your customers must not be able to see another customer in their email. CRM Malaysia manage to solve this problem by having mail merge function so you can add custom data for each customer from 1 email draft.
The tutorial below will show you how to send email using iCRM mail merge functions.
CRM Malaysia has allocated 20 emails per day quota for every iCRM account. Account users will be allowed to send up to a maximum of 20 emails per day and this measure is taken to ensure no spamming occurs and avoid account suspension. The benefits of both sides will be protected.
The tutorial below will show you how to check for your company maximum email quota.
If you often send emails to the same group of customers, e.g. VIPs or product evangelists, CRM Malaysia has provided another useful function which enables you to insert a group of your customer contacts from any categories into a mailing list. By doing this, you would be able to send bulk emails easily to a number of customers at the same time. Thus, in this tutorial, we would like to demonstrate to you, how to create a mailing list.
Creating new customer contacts is CRM system’s most basic and an important step. CRM Malaysia allows you to store various details of your customers including name, address, contact numbers, email address, profile photo, language and so on. In a way, it also helps to increase the lead conversion rate.
In CRM Malaysia, customer contacts will be associated with other records and multiple activities e.g.:
Below is a demonstration on how to create and store a new contact.
While using CRM Malaysia, it is common that you would like to send one or two attachments to your customers.
The attachment that we meant here is the link attachment, or a image attachment. We have provided this type of attachment for user’s convenience. Sent time for the email will be shorter compare to emails with attachments inside.
Besides that, there is a file size quota preventing users to upload a large file. Sending link or image attachment would not have space limitation imposed. You could send as many links or images (stored in the system) you would like without worrying the limits.
Thus, it’s our pleasures to have a demonstration for you on how to send attachment.
We would like to demonstrate on the how to send email using keyword list. Let’s get started.
CRM Malaysia has included many great keywords to help personalise your emails campaigns. With the list of keywords, you can dynamically add information into your email such as your customer’s name, username, password, mobile number and so on .
While using CRM Malaysia, it is common that you would like to send out company newsletters, festive greetings and so on to your customers. iCRM has provided some newsletter templates with multiple themes for your company perusal.
In this tutorial, we would like to teach you how to replace the images on the template to your desired images or logo.
CRM Malaysia has a function for assigning your customer contacts to any mailing list. This function enables you to
create multiple groups for different notification or promotional purposes. It can also be used to group your contacts accordingly to avoid repetition of sending emails to the same person.
Thus, we would like to demonstrate to you on how to assign contact to mailing list in this tutorial.
After you have added SMTP accounts successfully, you can send email through those different mail servers. You are free to use either ways to send out your emails.
The tutorial below will show you how to send email using different mail servers.
you to choose between using your own SMTP Server or iCRM’s AlienMailer’s. For example, you may use Gmail’s SMTP or your domain name.
By using BMO, you can send emails to anyone using our alienmailer.com SMTP server. Otherwise, you can also create your own company’s email SMTP account in BMO and use it to send emails to your CRM system contacts.
The tutorial below will show you how to add new SMTP account.