iCRM Purposes

The iCRM Management System, is an integral part to running your businesses efficiently and without having to worry about follow-ups with customers, losing sales or just dropping the ball generally.

contact-management

Contact Management

task-management

Task Management

document-management

Document Management

membership-management

Membership Management

employee-work-progression

Employee Work Progression

lead-management

Lead Management

sms-marketing

SMS Marketing

email-marketing

Email Marketing

workflow-automation

Workflow Automation

report-dashboard

Reports and Dashboards

customer-service-record

Customer Service Record

iCRM Applications helps your business to build better customer relationships

Manage Your Customers with Expiring Purchases

Send out email and SMS reminders automatically to remind customers regarding
their subscriptions expiry date and remind them to make payment.

Manage Customers with Memberships

Record customer membership category and different product prices for each membership category. Provide access permission to a special membership category to log in to the system.

Manage Cases and Tasks for Employee

Record all employee cases and tasks in one system. You can list out all breakdown tasks, update task progression, set start date and end date.

Find Previous Record of Customer Interactions

All previous service record is searchable where the staff can trace the previous record by searching the client name or company name.

Record Service History with Customers

The system can record all customer service history with service date, problem description and solution provided. You can also group the service record by using service case and problem category.

Work From Home Management

Employers can always track employee’s work progression and performance by viewing their records in the iCRM system such as the number of new clients and amount of quotation issuance and closed success.

Reduce Cost and Improve Productivity

All the records are cloud-based which can reduce paper printing and the most crucial thing is the employee can trace back customer records in a short period and understand previous interactions with customers instantly.

Digitize Files and Tag to Contact, Employee, etc.

Quotation, invoice, sales order and official receipt can generate directly from the system and issue to the customers. Person-in-charge and customer details can be inserted into the documents from the system directly.

icrm contact

iCRM Contacts

iCRM provides you with user-friendly interface while managing your company’s data. Contacts feature allows you to input new customer’s and customer’s personal information into the system. You also can assign a specific employee such as a sales person to be in charged of that particular customer. Keeping track of your client’s needs will develop strong relationships between them and your company. A better service to your customers would mean higher closing rates and improved profitability for your business.

customer-relationship-management
iCRM is developed in-house to complete your business’ service line. iCRM enables your staff to keep track of every single client who comes across your company. Connect with your clients and close the deal! Easy to use and suitable for various industries. An effective Customer Relationship Management system has the potential to elevate your company to new levels of customer service. Client information is recorded, stored, organized and illustrated in useful applications for every department of your business. Cloud computing CRM programs suggest new ways to access information in real-time wherever an Internet connection is available. Making your data more accessible and your business more agile in everyday procedures. All departments can function as a unit that produces satisfied customers. Overall, cloud computing transforms the traditional customer relationship management methodologies.

The iCRM system is not just a typical CRM software. Our team of engineers built it with an intention of combining the three most important resources of your company: employees, technology and operational system. In order for the company to be successful, your company has to solidify your customers loyalty and customer satisfaction. With the iCRM platform that encourages data sharing, centralised customer profiling and integrated sales-marketing processes, opportunities to cross-sell and upsell your products will increase rapidly. Keeping track of your client’s needs will develop strong relationships between them and your company. A better service to your customers would mean higher closing rates and improved profitability for your business. Automating your client relationship management system is a must for an organisation to move on to a higher level. The web based CRM system is a great solution for starting up companies. For your business to fully utilise the online CRM system, you and your management team must convince your staff that iCRM is beneficial to everyone in the company. iCRM, is an online CRM system that allows you to analyse your business process and identify what should be improved. You can decide on how you would use your relevant customer information. Ultimately, select a team of executives and sales representatives to implement the task. Everyone in the company starting from you (CEO) to your sales representatives needs to work closely together and support the online CRM system implementation.    

Copyright ©2024 iCRM. All Rights Reserved | Powered by BizCloud Asia Sdn. Bhd.