The iCRM Management System, is an integral part to running your businesses efficiently and without having to worry about follow-ups with customers, losing sales or just dropping the ball generally.
Contact Management
Task Management
Document Management
Membership Management
Employee Work Progression
Lead Management
SMS Marketing
Email Marketing
Workflow Automation
Reports and Dashboards
Customer Service Record
iCRM Applications helps your business to build better customer relationships
Manage Your Customers with Expiring Purchases
Send out email and SMS reminders automatically to remind customers regarding
their subscriptions expiry date and remind them to make payment.
Manage Customers with Memberships
Record customer membership category and different product prices for each membership category. Provide access permission to a special membership category to log in to the system.
Manage Cases and Tasks for Employee
Record all employee cases and tasks in one system. You can list out all breakdown tasks, update task progression, set start date and end date.
Find Previous Record of Customer Interactions
All previous service record is searchable where the staff can trace the previous record by searching the client name or company name.
Record Service History with Customers
The system can record all customer service history with service date, problem description and solution provided. You can also group the service record by using service case and problem category.
Work From Home Management
Employers can always track employee’s work progression and performance by viewing their records in the iCRM system such as the number of new clients and amount of quotation issuance and closed success.
Reduce Cost and Improve Productivity
All the records are cloud-based which can reduce paper printing and the most crucial thing is the employee can trace back customer records in a short period and understand previous interactions with customers instantly.
Digitize Files and Tag to Contact, Employee, etc.
Quotation, invoice, sales order and official receipt can generate directly from the system and issue to the customers. Person-in-charge and customer details can be inserted into the documents from the system directly.
iCRM Contacts
iCRM provides you with user-friendly interface while managing your company’s data. Contacts feature allows you to input new customer’s and customer’s personal information into the system. You also can assign a specific employee such as a sales person to be in charged of that particular customer. Keeping track of your client’s needs will develop strong relationships between them and your company. A better service to your customers would mean higher closing rates and improved profitability for your business.
The iCRM system is not just a typical CRM software. Our team of engineers built it with an intention of combining the three most important resources of your company: employees, technology and operational system. In order for the company to be successful, your company has to solidify your customers loyalty and customer satisfaction. With the iCRM platform that encourages data sharing, centralised customer profiling and integrated sales-marketing processes, opportunities to cross-sell and upsell your products will increase rapidly. Keeping track of your client’s needs will develop strong relationships between them and your company. A better service to your customers would mean higher closing rates and improved profitability for your business. Automating your client relationship management system is a must for an organisation to move on to a higher level. The web based CRM system is a great solution for starting up companies. For your business to fully utilise the online CRM system, you and your management team must convince your staff that iCRM is beneficial to everyone in the company. iCRM, is an online CRM system that allows you to analyse your business process and identify what should be improved. You can decide on how you would use your relevant customer information. Ultimately, select a team of executives and sales representatives to implement the task. Everyone in the company starting from you (CEO) to your sales representatives needs to work closely together and support the online CRM system implementation.