The debate is on, on-premise or on-site, which is better? For most, owning and having full control of your CRM system is the ultimate aim, however, despite ones ability to invest in a huge on-site CRM system, there may be one major factor that needs to be considered before going ahead with such
a huge decision, and that is; what will your Total Cost of Ownership be? From the 2012 diagram by Adaptive Planning, the comparison results in 77% less of Total Cost of Ownership for cloud computing CRM.
Source : https://goo.gl/2iQTJa
On-Premise Costs
Hardware | Constant upgrades are needed for storage, backups and CPU specs |
IT Personnel | An IT Personnel is needed for Hardware & Software maintenance |
Training | Internal training costs |
iCRM Price Difference
Item | On Premise | On Cloud |
---|---|---|
Software license | 60% / one off (no limit on no of users) (Approx. RMXX, XXX) | RM100 / month (up to 50 users) |
Annual maintenance & support | 10% software license (Approx. RMX, XXX) | 0 |
Upgrades | 10% / major version - software license (Approx. RMX, XXX) | 0 |
Installation and setup costs | 6.6% / one off onsite & hardware installation (Approx. RMX, XXX) | 0 |
Data migration costs | Depends on data | Depends on data |
Training costs | Depends on location | Depends on location |
Hardware | 13.3% for typical web server (Approx. RMXX, XXX) | 0 |
Backup | Internal IT | Handled by our team |
On-site support | Depends on each case | 0 |
Internet | Internal | 0 |